I also received this email and sent a reply informing them that the key hasn't changed. There's a chance that the system they're using to replace the keys has some delay to it.
The lack of communication is a bit frustrating, but it does make me feel better now knowing that they are actively...
It would be nice if they chose a centralized platform for official updates and actually gave us updates there. Then we wouldn't have to spend days speculating and sharing info that only some of us have. Something like a Twitter thread or forum post that only gets updated by staff (and actually...
If they're going to be refunding games, they better either give out proper refunds or extend this sale so we don't get screwed over. We shouldn't have to pay extra because they messed up their keys. If I was going to pay full price, I would've just gone through steam.
The same thing just happened to me as well, as I'm also in Canada. I just sent an email as well.
This website is just constant stress for me so far.
edit: I have also already received four separate emails telling me that my key is available.
I made a thread earlier in the week about my worries with my Elden Ring repurchase. A staff member responded the day before yesterday that we would be receiving keys for Elden Ring this morning. However, when I logged in today I found that the key is still not available. This normally wouldn't...