Purchased a game, but didn't get key instead an "error e-mail" from support

TheTraveler

New member
Messages
2
Points
1
Hi!
It's my second issue with Indie Gala store. Last week I bought a game ,didn't get the code instead an e-mail from support something went wrong with my transaction and I could repeat it aka send the money again. I get back my money, also it wasn't much around a dollar. Anyway, I did it again today with Forst Solis best price ever and same issue!
I have a 10% off coupon code which I used but then got the message only usable above an X amount of purchase. However, I didn't remove the code and made the transaction, I also used my small amount of GalaCredit 0,60 dollars. Anyway, possible those messed up my purchase? But then why it gets charged with the money?
Last time I wrote the support and used Paypal to get my money back. I just wonder: Indie Gala is a reliable shop or not? I bought RIPD The Videogame 2 years ago, it went fine just like bundles in the past.
 

Paula

Administrator
Staff member
Messages
849
Points
93
Hi!
It's my second issue with Indie Gala store. Last week I bought a game ,didn't get the code instead an e-mail from support something went wrong with my transaction and I could repeat it aka send the money again. I get back my money, also it wasn't much around a dollar. Anyway, I did it again today with Forst Solis best price ever and same issue!
I have a 10% off coupon code which I used but then got the message only usable above an X amount of purchase. However, I didn't remove the code and made the transaction, I also used my small amount of GalaCredit 0,60 dollars. Anyway, possible those messed up my purchase? But then why it gets charged with the money?
Last time I wrote the support and used Paypal to get my money back. I just wonder: Indie Gala is a reliable shop or not? I bought RIPD The Videogame 2 years ago, it went fine just like bundles in the past.
Hi,

Please send us the an email at support@indiegala.com and we will check.

Thank you
 
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