I purchased Shadow of War, and didn't receive my key, error message

[DarkOne_Risen]

Is this normal, i sent an email, this is my first experience here and its not a good feeling. I keep getting a try again later message, any help would be appreciated.

 

[YellowWhispersAttraction]

same with Mount n Blade.NO GAME AND NO MONEY

 

[DarkOne_Risen]

This customer service is unacceptable, either give me my game, or my money back period. It's the principle of some things.