How to contact with your Support team?

[azazelanime]

Long story short — I am not able to redeem the game. The error message says to reach out to support. I did that about 2 months ago, and the case was escalated to another department, but I’ve received no updates since.

About 3 weeks ago, I sent another message to the tech support team, but again, no response.

I definitely need your assistance with this.

 

[Paula]

Long story short — I am not able to redeem the game. The error message says to reach out to support. I did that about 2 months ago, and the case was escalated to another department, but I’ve received no updates since.

About 3 weeks ago, I sent another message to the tech support team, but again, no response.

I definitely need your assistance with this.

Hi,

Please let us know the name of the game and send us also a screenshot with the error that you have and we will check.

Thank you

 

[DarkOne_Risen]

I'm going through this right now. If i don't get a reply in 2 days i'm doing a stop payment. This service is unacceptable. You've gone months? What was the outcome?

 

[DarkOne_Risen]

Long story short — I am not able to redeem the game. The error message says to reach out to support. I did that about 2 months ago, and the case was escalated to another department, but I’ve received no updates since.

About 3 weeks ago, I sent another message to the tech support team, but again, no response.

I definitely need your assistance with this.

Was this resolved? So i need to know if i need to out right cancel my account and do a BBB complaint along with a stop payment, thanks.

 

[Paula]

Was this resolved? So i need to know if i need to out right cancel my account and do a BBB complaint along with a stop payment, thanks.

Hi,

We apologize for the inconvenience, please send us an email at support@indiegala.com and we will check.

Thank you

 

[DarkOne_Risen]

Hi,

We apologize for the inconvenience, please send us an email at support@indiegala.com and we will check.

Thank you

That's already been, done, as well as discord and here. It's not resolved!!!!!!!! If you're a bot or agent please forward to a real person, thanks. These type of responses legit just piss me off more. You took my money, now I want my product!!!

 

[Paula]

That's already been, done, as well as discord and here. It's not resolved!!!!!!!! If you're a bot or agent please forward to a real person, thanks. These type of responses legit just piss me off more. You took my money, now I want my product!!!

Hi,

We apologize for the inconvenience and for the delay, now you should have the key, please confirm.

Thank you