Cannot redeem Monster Hunter World key!

[BlueWandPotion]

Uhm... may I ask? Why didn't y'all buy it directly on steam? Is it cheaper here or what?

Yes

 

[Olivermailman]

Uhm... may I ask? Why didn't y'all buy it directly on steam? Is it cheaper here or what?

yea, i got it for 30% off with razergold and the sale they had combined

 

[BlueWandPotion]

According to customer support,they should receive new keys next week.
rip

 

[Andrew Fox]

According to customer support,they should receive new keys next week.
rip

Disappointing news but at least we got something

 

[BlueWandPotion]

Anyone got anything yet?

 

[Chobbli]

Nope. I keep checking every few hours. This is ridiculous. It's a shame they won't make any public updates or provide compensation for their mistake.

 

[AquaWorshipSoothsayer]

Nope. I keep checking every few hours. This is ridiculous. It's a shame they won't make any public updates or provide compensation for their mistake.

How can I apply for a refund? Waiting for too long... 7/31 payment ,My friend is playing now. I am still waiting for the damn key

 

[BlueWandPotion]

Still nothing.

 

[Andrew Fox]

No keys as of yet. First time this has happened with IG. Surprised there is no official announcement by now.

 

[BlueWandPotion]

No keys as of yet. First time this has happened with IG. Surprised there is no official announcement by now.

This is my first time buying so idk how it was before,but i know pretty much for sure this will be the last time(at least for pre-ordering)

 

[BlueWandPotion]

Still nothing,its one day away from being a week and yet nothing.Can i refund if i paid with card?

 

[CrimsonGownsXanadu,Yearn]

I tried a refund but they seem to have gone silent.

 

[BlueWandPotion]

I tried a refund but they seem to have gone silent.

I have sent them an email this morning also regarding if they got any new information about keys;they have yet to answer.
That's a red sign.

 

[BlueWandPotion]

Just one quick,funny or serious question depending on how you see it:in case of us not receiving info-keys in the next week,can we do something?

 

[Andrew Fox]

Yeah this is getting pretty ridiculous and they still haven't announced anything yet. Normally you expect to wait up to 3 days but this is just too much now =/

 

[BlueWandPotion]

Yeah this is getting pretty ridiculous and they still haven't announced anything yet. Normally you expect to wait up to 3 days but this is just too much now =/

Should we email a game journalist site?Maybe we will make ourselves heard then.

 

[BlueWandPotion]

Yeah this is getting pretty ridiculous and they still haven't announced anything yet. Normally you expect to wait up to 3 days but this is just too much now =/

Should we email a game journalist site?Maybe we will make ourselves heard then.

Now I know I sounded pretty extreme there but I don't usually spend above 20$ on games and now when I did and this happens...

 

[BlueWandPotion]

This is getting weirder and weirder,they show no signs even on customer support.

 

[DarkCollapseClarity]

Are you all still waiting? I feel so bad for you all, this is inexcusable. I pre-ordered from Green Man and got my key the minute the game went live. I have no idea what has happened to IndieGala behind the scenes but they have unfortunately gone downhill. I have had a key revoked by Steam that I purchased here. I got scammed on a trade in their trade section and lost a copy of Ken Follet's Pillars of the Earth. Just awful.

Customer service has always been very good to me here, though, so the fact that you have all heard nothing astounds me.

 

[BlueWandPotion]

Are you all still waiting? I feel so bad for you all, this is inexcusable. I pre-ordered from Green Man and got my key the minute the game went live. I have no idea what has happened to IndieGala behind the scenes but they have unfortunately gone downhill. I have had a key revoked by Steam that I purchased here. I got scammed on a trade in their trade section and lost a copy of Ken Follet's Pillars of the Earth. Just awful.

Customer service has always been very good to me here, though, so the fact that you have all heard nothing astounds me.

Yea I regret it more day by day,customer support has answered,but it seems they answered to something I questioned them a while ago and not what I was interested.Anyway,I'm going to ask them if I can have a refund and if I can,I will leave an answer here.