''Error 500'' is not making me redeem my code

[Jay Tillotson]

Same issue for me when I bought Metamorphosis on sale (it's now full price).

They sent back "We contacted the publisher and will get back to you once they reply." Heard nothing since, despite chasing. Tried the key a couple more times but it's still not working. Hoping I'll get a response on here instead.

 

[Pau]

To the Administrators:

Having the same Issue. Purchased on Sunday. Contacted support asking for access to the key or a refund. was told by Paula "We are sorry but it seems that we have run out of keys for this game, if you don't want to wait we can make a refund." Great, with no time estimate for fulfillment, I'd like a refund please.

I can sympathize with the fact that you are a small team, and that there is a time difference. However, It's been two days and I have neither a game code or my money back at this point. I only seem to be able to get a single response per day form the support ticket system so I am trying my luck here.

Regards

Hi,

We replied to your email .

Thank you

 

[Pau]

Hi,

We replied to your email .

Thank you

Same issue for me when I bought Metamorphosis on sale (it's now full price).

They sent back "We contacted the publisher and will get back to you once they reply." Heard nothing since, despite chasing. Tried the key a couple more times but it's still not working. Hoping I'll get a response on here instead.

View attachment 1336

 

[YellowFantasticDose]

Sounds like this is a common problem then...
I also have had this:

Edit: After a few hours the game redeemed. Fixed

 

[the trashman]

any fixes ?
just encunterd the problem too

 

[GoldenDoseComic]

Having same issue here. Just bought Hell Let Loose and getting Error 500 when trying to generate the cd key.

 

[GrayIdyllBlindfold]

I am receiving Error 500 on my recent purchase as well #4527064820088832

 

[Pau]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[YellowCrystal BallClairvoyant]

Just bought hell let loose and running into this issue as well.

 

[Pau]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[Oconowoc]

I am receiving Error 500 on my recent purchase as well #4862638667988992

 

[LightSettingOverwhelm]

I am getting an error 500 on my skyrim purchase. Planned to play it tonight otherwise I would like a refund. #5031944399749120

 

[Oconowoc]

What kind of store is this? I've never had such a problem in another store, but here it's been almost 24 hours and I still can't redeem my key.

They say they have made changes and to try again to redeem my purchase but the error persists.

I am very disappointed in Indiegala as a store and hope that my problem (and everyone else's, because it seems to be a common occurrence) will be fixed.

But I don't think I will ever buy from this site again.

 

[PurpleQuizzicalDream]

Same problem here with a Fallout 76 purchase, emailed and awaiting on response from support.

I didn't redeem (or even look at) the free "Crazy Machines 3" steam key that came with it in case it invalidates a refund that may be needed.

Hope they can figure this out, seems to be effecting a lot of people...

 

[Pau]

I am getting an error 500 on my skyrim purchase. Planned to play it tonight otherwise I would like a refund. #5031944399749120

Hi,

We can see that you have revealed the key.

Let us know if you have other issues.

Thank you

 

[Pau]

Same problem here with a Fallout 76 purchase, emailed and awaiting on response from support.

I didn't redeem (or even look at) the free "Crazy Machines 3" steam key that came with it in case it invalidates a refund that may be needed.

Hope they can figure this out, seems to be effecting a lot of people...

View attachment 1379

Hi,

We apologize for the inconvenience, we replied to your email.

Thank you

 

[Pau]

View attachment 1375

I am receiving Error 500 on my recent purchase as well #4862638667988992

Hi,

We apologize for the inconvenience, we replied to your email.

Thank you

 

[DarkDetectiveQuest]

Getting this error as well.

 

[Fabiola]

Same issue on me too pls check the mail

 

[Irony]

Hi all,

Unfortunately we are having some issues with Ubisoft games. We are working on it and will fix it as soon as possible.

Thank you