Games locked while not in a givaway

[Jeanou]

I have had a little success in making giveaways but I have had some that gave errors and are now locked even though I don’t have any live giveaways. These are duplicates that I want to give away.

 

[syleox]

I have had a little success in making giveaways but I have had some that gave errors and are now locked even though I don’t have any live giveaways. These are duplicates that I want to give away

hello, what error msg did you have ?

 

[Jeanou]

Not sure, I have six games that this has happened to. I think there were 2 different errors. The ne might have been e500. These are the games that are locked.I was able to list 2 of the GameGuru dlc without a problem.

 

[RETRO]

you have posts at the trading area that matches your giveaways so thats why it seems blocked

Suggestion : erase your posts at trading area and try again

and for some e errors means you are trying to give same key thats already at your giveaway.
Sysytem directly blocks same keys from your other giveaways in progress or finished.

 

[Jeanou]

Where will I find the trade posts?

I can’t find any. I don’t have any trades or giveaways in progress like it says.

 

[syleox]

https://www.indiegala.com/library

+ trades + trades in progress

 

[Jeanou]

I don’t have any trades or giveaways in progress, those are empty.

I don’t have anything to erase. :-(

 

[syleox]

as i understand you bought the "game creator" bundle,
perhaps you have reveled some keys and tried to use the "bundle" or "store" option when creating your giveaway (garanteed key from indiegala)
as you reveled the keys (my hypothesis) your only option is to use the "non garanteed" option : insert steam link + insert game key

 

[Jeanou]

Yes I bought the bundle. I never opened the keys, I then tried to create. It gave me an error and said try again. When I tried again it said the key is used. But no givaway was created, it has just been locked so I can’t try to do the givaway or access the keys I purchased.

 

[RETRO]

my suggestion is follow this topic and write your problem there too

(3) i cant get my key | Indiegala Community

some other people are having the same issue but how its resolved I have no idea

 

[syleox]

Yes I bought the bundle. I never opened the keys, I then tried to create. It gave me an error and said try again. When I tried again it said the key is used. But no givaway was created, it has just been locked so I can’t try to do the givaway or access the keys I purchased.

ok, probably a server error...you will have to ask support
support@indiegala.com or by the forum Support Indiegala

 

[Jeanou]

Thanks, I did email support but have not had a response. Suppose I must try emailing again.

 

[Pau]

Hi,

We replied to your email, please check also under Spam.

Thank you