i cant get my key

[Pau]

Hi,
same issue happened to me. It seems that if a guaranteed game is offered but not accepted, it would still be locked @paula

Hi,

We unlocked your game.

Thank you

 

[Tonionito]

Hi,

We unlocked your game.

Thank you

Thank you for your time!

 

[Tonionito]

@paula sorry to bother you again, but happened once again. I swear I will redeem the key

 

[Pau]

@paula sorry to bother you again, but happened once again. I swear I will redeem the key

Hi,

I unlocked your games.

Thank you

 

[Tonionito]

Hi,

I unlocked your games.

Thank you

Thank you once again!

 

[Imp_Atience]

I'm having this problem with a game I tried to create a giveaway for (got an e200 error) at the beginning of June. I figured the lock would automatically clear itself, but that hasn't happened. The game is Now You See from the Monster Striker bundle. Could someone please unlock it. Thank you.

 

[Pau]

I'm having this problem with a game I tried to create a giveaway for (got an e200 error) at the beginning of June. I figured the lock would automatically clear itself, but that hasn't happened. The game is Now You See from the Monster Striker bundle. Could someone please unlock it. Thank you.

Hi,

I unlocked your game.

Thank you

 

[Imp_Atience]

Hi,

I unlocked your game.

Thank you

I'm sorry to report that it happened again. Trying to make a giveaway for Now You See from the Monster Striker bundle and got an e200 error, then after waiting a few minutes and trying again got an e510 error. Could you please unlock this, I'll try revealing the key and do a giveaway with that. Thanks.

 

[Pau]

Hi,

Now should be unlocked.

Let us know if you have other issues.

Thank you

 

[Jeanou]

Paula could you please help me too. I have 6 games that are locked (because it is in a trade or givaway) I attempted to put them in a givaway. But I wasn’t successful. I do not have any trades or giveaways running currently.

they are all in my 2 game creator bundles

thanks
Jeanette

 

[SilverRepelHarbinger]

Hi,

We unlocked your game.

Let us know if you have other issues.

Thank you

Hi,

Same issue here with "Creators Bundle 2"... When I tried to create a giveaway for two of the elemets, I got an error, and now they are locked...
Impossible to get the key, and impossible to offer them as giveaways.
I have sent an email to indigala support several days ago, but I have no reply.
Maybe @paula could he me too. Thanks in advance!

 

[Pau]

Hi,

Same issue here with "Creators Bundle 2"... When I tried to create a giveaway for two of the elemets, I got an error, and now they are locked...
Impossible to get the key, and impossible to offer them as giveaways.
I have sent an email to indigala support several days ago, but I have no reply.
Maybe @paula could he me too. Thanks in advance!

Hi,

Sorry for the inconvenience and for the delay, we have not received any email from you.

The games should be unlocked now.

Thank you

 

[Pau]

Paula could you please help me too. I have 6 games that are locked (because it is in a trade or givaway) I attempted to put them in a givaway. But I wasn’t successful. I do not have any trades or giveaways running currently.

they are all in my 2 game creator bundles

thanks
Jeanette

Hi,

Sorry for the delay, I was out of office.

Please let me know if your games were unlocked.

Thank you

 

[SilverRepelHarbinger]

Hi,

Sorry for the inconvenience and for the delay, we have not received any email from you.

The games should be unlocked now.

Thank you

Sorry, but the games are already locked:



Thank you so much in advance!

 

[Pau]

Hi,

Please check again now and let us know.

Thank you

 

[SilverRepelHarbinger]

Sorry, they are still locked

 

[Mr. Vercetti]

I have the same issue, I won two keys a couple of hours back. It was 13.09.2022 in my timezone then, it's 14th now and I still haven't received my keys.

 

[Lord Blackblood]

I have the same problem. The keys for games that I won today and yesterday (13th and 14th) still haven't appeared in my library.

UPDATE : I got both of my keys today. Thank you @Paula and @Support Indiegala

 

[ZenZen78]

Hi,

We apologize for the inconvenience, we unlocked your games.

Thank you

hi i'm having the same thing, i have completed 2x challenges but when i check in my library i don't see my key

 

[Pau]

I have the same issue, I won two keys a couple of hours back. It was 13.09.2022 in my timezone then, it's 14th now and I still haven't received my keys.

Hi,

Please send us an email at support@indiegala.com and we will check.

Thank you