Keys aren't in library

[jerk14]

Bought Underground bundle and keys never show up in library

 

[Pau]

Hi,

We apologize for the imconvenience, now you should have the bundle, please confirm.

Thank you

 

[Slide95]

I have the same problem. I bought the Underground City bundle on Wednesday, wrote an email to support and still nothing.

 

[Pau]

I have the same problem. I bought the Underground City bundle on Wednesday, wrote an email to support and still nothing.

Hi,

We apologize for the imconvenience and for the delay now you should have the bundle, please confirm.

Thank you

 

[RenanG]

Hi,

We apologize for the imconvenience, now you should have the bundle, please confirm.

Thank you

Hello, I have the same problem, I got the castlevania anniversary collection game, I received the purchase email but it is not in my library.

order number: #5807108925030400

I sent an email to support and did not receive a response, the same thing happened on the discord server.

 

[Pau]

Hello, I have the same problem, I got the castlevania anniversary collection game, I received the purchase email but it is not in my library.

order number: #5807108925030400

I sent an email to support and did not receive a response, the same thing happened on the discord server.

Hi,

Please send us also the transaction ID that you received from Paypal and we will check.

Thank you