My Bundle Library is empty.

[Arkblade]

Same here...
i bought many bundles in indiegala Over the years.
(i can submit the 650+email as proof of purchase since 2012)

and seem to my name wrong. my username is "Arkblade", but When I hover over myself in the forum, I see the mysterious name "lightapprenticemuse".

This is the first time I've logged in since the indie gala store underwent major changes.
Therefore, I believe that my bundle purchase history and some profile elements may have been tied to others who are not related to me.
I've never used the name "lightapprenticemuse", at least not until now.

 

[Pau]

Same here...
i bought many bundles in indiegala Over the years.
(i can submit the 650+email as proof of purchase since 2012)

and seem to my name wrong. my username is "Arkblade", but When I hover over myself in the forum, I see the mysterious name "lightapprenticemuse".

This is the first time I've logged in since the indie gala store underwent major changes.
Therefore, I believe that my bundle purchase history and some profile elements may have been tied to others who are not related to me.
I've never used the name "lightapprenticemuse", at least not until now.

Hi,

We implemented an avatar and a username for all accounts which are generated randomly and the username can be changed from your profile.

Now you should see all the bundles.

Let us know if you have other issues.

Thank you

 

[Debankan]

Sir My gameplay Giveaway and Showcase Library have become empty sir
Pls Help
I also have email proofs sir

 

[econ]

The bundle and the gameplay giveway in my library are empty, but my purchased items are still there.

edit: everything is back to normal

 

[Debankan]

Sir My gameplay Giveaway and Showcase Library have become empty sir
Pls Help
I also have email proofs sir

 

[Philip Norris]

I have a problem when I go to get the "free games". When I want to download it'll say go to library but the library is empty.

 

[BlackTremorsWrinkled]

my library is as empty too,All the previous purchases are gone,Only two bundles recently purchased left. Could you please help me?

 

[Pau]

I have a problem when I go to get the "free games". When I want to download it'll say go to library but the library is empty.

Hi,

Have you checked under Show case Library?

Let us know.

Thank you

 

[Pau]

my library is as empty too,All the previous purchases are gone,Only two bundles recently purchased left. Could you please help me?

Hi,

We apologize for the inconvenience, please check again now and let us know.

Thank you

 

[levinojr]

Hi, i just looked in my library and it is completely empty. Could you please help me?

 

[Pau]

Hi, i just looked in my library and it is completely empty. Could you please help me?View attachment 1372

Hi,

We replied to your email.

Thank you

 

[levinojr]

Oi,

Nós respondemos ao seu e-mail.

Obrigado

thanks, my library of free games, are back.

 

[Ignacio Alvarez]

Hi, i just looked in my library and it is completely empty. Could you please help me?View attachment 1372

Same problem here!

 

[BigDipper]

i won a game from the challenge, and my entire library is empty all my G.giveaway is empty, seems incredibly odd

seems others are having this issues, just letting you know i am as well, i even got the email saying i got the game but nothing there

 

[excalex2]

i won a game from the challenge, and my entire library is empty all my G.giveaway is empty, seems incredibly odd

seems others are having this issues, just letting you know i am as well, i even got the email saying i got the game but nothing there

I got the same problem today. My entire showcase and G. Giveaway is completely empty though I have won 4 Steam keys today and have previously claimed a couple of games. Will someone please offer a fix? Thank you very much.

 

[BigPepperoni]

I just want to add i am also having the same issue, hopefully this can get solved.

 

[excalex2]

I just want to add i am also having the same issue, hopefully this can get solved.

Yeah. I want to know what 4 steam key goodies (or shovelware) I've won.

 

[BigDipper]

just want to say that the problem seem to have fixed itself waiting a certain amount of time, so i am just following up and saying i got my key

 

[excalex2]

Yeah, it fixed itself.