Please DO NOT open threads for customer support here.

[YellowSeerPowder]

Damn, really thought I was going to be able to get some gaming in this weekend.

Tried like 20 times and it doesn't look like I'll get a response to my email until Monday.

Feels bad.

 

[PurpleFableCaptivate]

Both my orders #6125844376715264 and order #6342227211452416 are stuck on the "sorry, unfortunately something unexpected happened ..."

Can you please take a look and fix? Thanks.

 

[Pau]

Both my orders #6125844376715264 and order #6342227211452416 are stuck on the "sorry, unfortunately something unexpected happened ..."

Can you please take a look and fix? Thanks.

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[Pau]

Damn, really thought I was going to be able to get some gaming in this weekend.
View attachment 1917
Tried like 20 times and it doesn't look like I'll get a response to my email until Monday.

Feels bad.

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[PurpleFableCaptivate]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

Hello, unfortunately I still have the same issue.

 

[YellowSeerPowder]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

Just tried again. Still the same issue.

 

[PurpleFableCaptivate]

Can you please fix it or refund me those 2 orders?

 

[YellowSeerPowder]

Can you please fix it or refund me those 2 orders?

Same for my order #4917048916705280 please...

 

[Pau]

Can you please fix it or refund me those 2 orders?

Hi,

We are sorry but we had to refund your transactions.

Thank you

 

[Pau]

Same for my order #4917048916705280 please...

Hi,

We can see that you have revealed the key.

Let usknow if you have oither issues.

Thank you

 

[tryyear]

i was at checkout but decided not to buy super bomberman r but for some reason my gala credit was still used why

 

[Luck__]

Could check a support that I have not had return so far, number: 56444 (Makes 7 days), i did exactly what they asked in the e-mail, and the problem wasn't solved.

 

[PurpleComicWhite]

Hello, please check my Order #5231390677663744, I keep get error "sorry, unfortunately something unexpected happened ..."

Please fix this.

 

[Pau]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[PurpleComicWhite]

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

Hello, unfortunately I still have the same issue.

Thanks in advance.

 

[PurpleComicWhite]

??? I think is crazy wait for a game I paid for more than 24 hours to be honest.

 

[Pau]

??? I think is crazy wait for a game I paid for more than 24 hours to be honest.

Hi,

We are sorry but unfortunately we had to refund your transaction.

Thank you

 

[장영민]

I sent them an email requesting them to change my account's email address but they never replied. If you can't reply then atleast add an option to change our email directly from the settings. Thanks.

 

[BlueIncognitoRealm]

Hi all,

We remind you that customer support for issues with your orders/ purchases on indiegala is handled through email.

Contact us, we reply to every email within 24 hours ( maybe within 48 hours in the weekends ;- )

We also have a support live chat open for most of office ours monday - friday.
You can find it on our frontpage.

We will close non-pertinent threads.
Best!

not any answer to my email for 1 week now, what do i do ?

 

[Pau]

I sent them an email requesting them to change my account's email address but they never replied. If you can't reply then atleast add an option to change our email directly from the settings. Thanks.

Hi,

We are sorry but we have not received any email, please send us your old email and the new one and we will change it.

You can send me a private message here on the forum.

Thank you