Your bundle list is actually empty.

[Pau]

Hi,

We can't find any purchase made with this account, have you used another account to make purchases?

Let us know.

Thank you

 

[bipbop]

Hi,

We can't find any purchase made with this account, have you used another account to make purchases?

Let us know.

Thank you

Hi, I'm getting this issue now too! I bought 2 bundles a few weeks ago, and they were there yesterday. But both are gone now.

 

[Zoliv]

I think it's a general problem, it should come back to normal in i hope not too long.

 

[bipbop]

I think it's a general problem, it should come back to normal in i hope not too long.

That's reassuring to know! Thanks

 

[Debankan]

Hi,


We apologize for the inconvenience, please check again now and let us know.


Thank you.

Sir Today My Gameplay Giveaway and Showcase parts of The Library are gone
Pls Help
I also have Email proofs

 

[bipbop]

I think it's a general problem, it should come back to normal in i hope not too long.

Yep, it's OK now. I can see my bundles again.

 

[Genlee]

My Bundle list is also empty ??
The Tomorrow War, is free at the moment, but nothing their.
kind regards

 

[cheerie132]

My Bundle list is also empty ??
The Tomorrow War, is free at the moment, but nothing their.
kind regards

free games are not under bundles thought, they are under "Showcase"

 

[BlackMythWhim]

Brought the bundle, but I don't see any steam keys - just game name and download button under bundle. Also I am pretty sure I brought things before (and I can assign the in the "Trades - Your game - Bundles", but I don't see anything on my account except last bundle.

 

[cheerie132]

Brought the bundle, but I don't see any steam keys - just game name and download button under bundle.

Some bundles are not activated on Steam, they are direct downloads. maybe the bundle you bought is a direct download?

 

[BlackMythWhim]

Some bundles are not activated on Steam, they are direct downloads. maybe the bundle you bought is a direct download?

It does state, that "all games can be activated on steam". Maybe missinformation?

 

[cheerie132]

It does state, that "all games can be activated on steam". Maybe missinformation?

I kinda suspect all the bundles get that message, unfortunatelly (but not 100% sure). but here is a thing to check out for yourself: did the bundle you bought have the "upper" image or the "lower" image? That's how you can usually tell if it's meant for Steam or not (also very useful: check the games in the bundle individually on the IG store -> if they activate individually on Steam, the bundle will very likely as well, but if the games individually are direct download, then the bundle will also be probably)

 

[BlackMythWhim]

I kinda suspect all the bundles get that message, unfortunatelly (but not 100% sure). but here is a thing to check out for yourself: did the bundle you bought have the "upper" image or the "lower" image? That's how you can usually tell if it's meant for Steam or not (also very useful: check the games in the bundle individually on the IG store -> if they activate individually on Steam, the bundle will very likely as well, but if the games individually are direct download, then the bundle will also be probably)

Ok, I agree. My bad. As I don't visit this site too often thought that message is ok. Although did some investigation, but this message... I will call it missinformation anyway.

Thank you.

 

[cheerie132]

Ok, I agree. My bad. As I don't visit this site too often thought that message is ok. Although did some investigation, but this message... I will call it missinformation anyway.

Thank you.

Yeah, I agree that it's strange that the message appears on your bundle that it activates on Steam although it doesn't. I don't think it's done on purpose, but definitely an oversight from IG

 

[myviolinsings]

One time out of six tries did my library show the 3 games I got last night. Quickly screenshot it with the Epic key showing and copied it as well; the other two steam keys were hidden. Went to Epic to redeem the code and when I went back to website my library was empty. Tried logging in on 3 different browsers and finally on a different computer, different OS and still library shows nothing. Doesn't give me confidence to purchase here again. Anyone know why this happened?

 

[myviolinsings]

Okay. Here's what I did to resolve the issue: used the search icon and typed in the first word of game purchased and it came up with key. The person who thought the purchases were under showcase....well my past "freebies" showed up there but not my game purchases from last night. So not sure why this is happening, but at least the website retrieves the game if you search your library for it.

 

[OrangeAllegoricalLore]

Ah yeah another case of "been using the site for a long time, but seem to be missing my bundles/purchases" here

 

[mayakoco]

Your bundle list is actually empty.

All my bundles are gone.
A lot of key are not redeemed.
What happened????????????
ALL BUNDLE GONE!!!!!!!!!!!!!
Would you please help me resolve this problem?
Thank you



edit:
Thank you for help.
My bundles are back!!!
Thank you so much.

 

[Pau]

Hi,

We apologize for the inconvenience, please check again now and let us know.

Thank you.

Your bundle list is actually empty.

All my bundles are gone.
A lot of key are not redeemed.
What happened????????????
ALL BUNDLE GONE!!!!!!!!!!!!!
Would you please help me resolve this problem?
Thank you



edit:
Thank you for help.
My bundles are back!!!
Thank you so much.

 

[virich]

Your bundle list is actually empty. Please help!