''Error 500'' is not making me redeem my code

[Steven]

Our biggest apologies once more. We found the issue but unfortunately it's something that depends on the aggregator to properly fix, so it is out of our power to fix today (tomorrow, however, it should be fixed). It was/is not our intention to inconvenience any of our customers.

We are pulling down all the discounts that are related to that. We will also compensate anyone affected by this issue for the trouble caused. A refund is also an option that we grant of course, via support, however due to the high volume of tickets it might be a delay, but if requested it will be granted.

Thank you for reaching out to us, for understanding and your patience.

 

[BigMike97]

Just as an update for everyone that has had the same problem as me, I have now redeemed my key, seems to be working now.

 

[xXBlackStar1]

I´m still getting the same error. Maybe they are fixing it game by game

 

[MentalSoul]

Just as an update for everyone that has had the same problem as me, I have now redeemed my key, seems to be working now.

Still getting "Error [500]" on my end.

 

[BlackWisdomScroll]

Same, it still says error 500 for me.

 

[niemasd]

I am also getting "Error [500]" when redeeming a Steam key. This is for Silent Hill Homecoming

 

[BlackWisdomScroll]

It's working for me now, I think if you're having "error 500" wait a little more they are probably fixing the games one by one.

 

[Zotzman]

Let me add one onto the pile.
Multiple items purchased(3), any and all -when proceeding to redeem- will throw:

Error [500]
Need help? Contact our customer service

Please feel free to elaborate on what Error [500] entails (in this context) and what we might do to avoid or negate it; what channels would we address to expedite this? (I have emailed customer support)

 

[MentalSoul]

As of 2pm EST in the United States, I've now been able to redeem my key for Hell Let Loose. It was throwing "Error [500]" about four hours ago, but I guess it was resolved for this particular game -- at least for me.

 

[DarkQueenApprentice]

still trying to get my Hell Let Loose key to redeem

 

[xXBlackStar1]

Bloodstained: Ritual of the Night is still giving me the same error

 

[YellowQuailVital]

I am having the same 500error with my copy of MGSV

 

[OrangeOddPotion]

Having this problem with Metal Gear Rising; I tried everything and I even ended up buying two keys, in case it wasn't going through because I wasn't logged in the first time.

 

[galaindieuser1]

Issue still exists for me for Stellaris: Utopia despite that it was supposed to be fixed yesterday.

 

[PurpleWhiteLands]

My purchase even disappeared from my profile. Can I get some help? Because emailing doesn't seem to work.

 

[xXBlackStar1]

Still the same error on Bloodstained. Wasn´t it supposed to be fixed yesterday?

 

[Dropdrop]

Problem still persisting with Stellaris DLCs. A status update would be welcome.

 

[The Altohollic]

I’ve been getting the Error 500 trying to redeem MGSV: Ground Zeroes. I purchased it almost 24 hours ago. Just an automated response that my email has been received from yesterday at 2:00pm and no other status updates. Quite annoying.

 

[xXBlackStar1]

Bloodstained did just work. You should re-check because they are probably going game by game

 

[PurpleMysticalImprovise]

Hi, I'm having the same error too, this is the first time I'm using the website.

View attachment 779

EDIT: Paula got in touch via email and it's working now, thank you!