''Error 500'' is not making me redeem my code

[cheerie132]

So I just purchased Agatha Christie: ABC Murders and got the "Error 500" message. Should I wait or contact support right away? Thanks.

 

[Zotzman]

I can confirm, after receiving a response email from Support, the [Error] persists and am unable to produce a redeemable key.
At this point I am not sure it makes a difference what the titles are(these being part of a marquee sale), but for thoroughness,
I purchased Contra & Castlevania Anniversary Collection(s), as well as Super Bomberman R.
The emai I received was highly personable (presumably automated, if not a "template" response) and consisted of this, verbatim:
Hi,

Please try again now.

Thanks
I remain patient, optimistic, yet eager. It has given me pause to reflect on the nature of impulse purchasing, haha...and whether these "HELP" forums are navigated by moderators or some variation of consumer support/customer service XD
Indeed, I think we're here to offer one another some form of positive morale. In seriousness, I do hope everyone is getting taken care of and, soon, any frustrations you're having are alleviated! I am on day 2 and some hours past purchase...have any of you others having errors/problems been waiting 3+ days?

 

[cheerie132]

So I just purchased Agatha Christie: ABC Murders and got the "Error 500" message. Should I wait or contact support right away? Thanks.View attachment 788

Okay I'm probably a really lucky woman but I exited my profile and came back like 20 mins later after initial purchase and succesfully redeemed? WOW! Happy about it Good luck to the rest of you guys

 

[Soffish]

I can confirm, after receiving a response email from Support, the [Error] persists and am unable to produce a redeemable key.
At this point I am not sure it makes a difference what the titles are(these being part of a marquee sale), but for thoroughness,
I purchased Contra & Castlevania Anniversary Collection(s), as well as Super Bomberman R.
The emai I received was highly personable (presumably automated, if not a "template" response) and consisted of this, verbatim:
Hi,

Please try again now.

Thanks
I remain patient, optimistic, yet eager. It has given me pause to reflect on the nature of impulse purchasing, haha...and whether these "HELP" forums are navigated by moderators or some variation of consumer support/customer service XD
Indeed, I think we're here to offer one another some form of positive morale. In seriousness, I do hope everyone is getting taken care of and, soon, any frustrations you're having are alleviated! I am on day 2 and some hours past purchase...have any of you others having errors/problems been waiting 3+ days?

Not sure if this counts, but I purchased Stellaris DLC on Saturday and still cannot access the codes due to this error.

 

[GriffonHeat]

I have the same problem after buying Metal Gear Solid V: The Definitive Experience. I couldn't get the Steam key.

 

[Zotzman]

They came through. The keys are generated and redeemable! Hope noone has to wait too much longer....

 

[galaindieuser1]

Purchased Stellaris: Utopia late Saturday. Still not redeemable more than three days later. Contacted support yesterday and so far the only response was what looked like an automatically generated one saying they are looking into it.

 

[GriffonHeat]

Ok I can redeem the code now. Thank you Paula.

 

[GrayRevealVampire]

Same problem with the Petite bundle.

 

[Jérôme Beard]

Same here with the Petite InvertMouse bundle. I retried this morning and just now but there is a nodatafound message.
Sent a message to the support yesterday with no answer so far.

 

[Pau]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[Jérôme Beard]

Ciao Paula,
Thank you for the help. It works perfectly now. Thanks!

 

[YellowYouthSpell]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

Hi I've sent two emails but no response so far. Can you please help me out? I'm trying to download Tropico 6 El Prez Edition.

 

[BlueMythicalPrey]

Same here.
View attachment 786

Still nope.

 

[BluePowderOverwhelm]

Purchased Dragon Ball Fighter Z Ultimate yesterday and i still have the same error since.
Already emailed yesterday about the problem but no response at all.

 

[Pau]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you

Still nope.

 

[Pau]

Im having this same issue with an order of outer worlds, Can I get help too?

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you

 

[Pau]

Purchased Dragon Ball Fighter Z Ultimate yesterday and i still have the same error since.
Already emailed yesterday about the problem but no response at all.

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you

 

[Pau]

Hi I've sent two emails but no response so far. Can you please help me out? I'm trying to download Tropico 6 El Prez Edition.

Hi,


We apologize for the inconvenience, we contacted the publisher, as soon as he reply we will let you know.


Thank you

 

[OrangeFolkloreWince]

I'm having the same problem with outer worlds, it's still broken. When I click redeem it just says 'error 500' and tells me to email support.