Your bundle list is actually empty.

[Benjamin Kwong]

Hello,

My bundles are missing in my library too, please help.

Thank you

 

[SilverDancingDream]

Hi,


We apologize for the inconvenience, please check again now and let us know.


Thank you.

Thanks, much appreciated.

 

[DarkMedievalClairvoyant]

Why do we have to ask individually about it, it should have been checked in the whole customer database by yourself by now, the problem is from freaking APRIL ! With the magnitude of account affected, it does not look like isolated issues but something larger that is up to you to fix before being asked where the library is gone.
What the hell cause this ? the new design that changes every year ? Why is this an issue ?

When something like this happens and is still not fixed after two whole monthes, why not revert to the previous working version of the site, not like it makes a huge improvement visually anyway...

Waiting for the copypasta too to revover my hundreds of bundles purchase history.

 

[Pau]

Why do we have to ask individually about it, it should have been checked in the whole customer database by yourself by now, the problem is from freaking APRIL ! With the magnitude of account affected, it does not look like isolated issues but something larger that is up to you to fix before being asked where the library is gone.
What the hell cause this ? the new design that changes every year ? Why is this an issue ?

When something like this happens and is still not fixed after two whole monthes, why not revert to the previous working version of the site, not like it makes a huge improvement visually anyway...

Waiting for the copypasta too to revover my hundreds of bundles purchase history.

Hi,

We apologize for the inconvenience, now you should have all the bundles.

Let us know if you have other issues.

Thank you

 

[DarkMedievalClairvoyant]

Hi,

We apologize for the inconvenience, now you should have all the bundles.

Let us know if you have other issues.

Thank you

Thanks for the fix.
And sorry if i sounded harsh, i wasn't against you Paula. I was just pointing that the fix seems relatively quick and easy to do, so as a former dev i suppose there should be a batch script to pass on the database to save you the hassle of doing handpick support for this issue.

It's exactly the same with the bugs related to the Gala Quiz, that are being monitored for a year now with no progress at all, hence putting more work on you support guys.

 

[AquaCastTricks]

Hi, my library is empty too.

 

[Pau]

Hi, my library is empty too.

Hi,


We apologize for the inconvenience, please check again now and let us know.


Thank you

 

[Benjamin Kwong]

Hi, my bundles are missing from my library.

 

[Pau]

Hi,


We apologize for the inconvenience, please check again now and let us know.


Thank you

 

[Steamedpanda]

Hi, mine is empty too

 

[Pau]

Hi, mine is empty too

Hi,

We can't find any purchase made with this email, ave you used another account?

Let us know.

Thank you

 

[SilverOverwhelmBerserk]

Hi, there are also amost all bundles missing in my library. I contacted support twice by email, both times without any reaction.

Regards

Dirk

 

[Pau]

Hi, there are also amost all bundles missing in my library. I contacted support twice by email, both times without any reaction.

Regards

Dirk

Hi,


We apologize for the inconvenience, now you should have all the bundles.


Let us know if you have other issues.


Thank you

 

[SilverOverwhelmBerserk]

Hi,


We apologize for the inconvenience, now you should have all the bundles.


Let us know if you have other issues.


Thank you

Thanks Paula. All bundles are in my library now.

Dirk

 

[DarkWesternAmulet]

Well. I guess i can write here or should i create support ticket for same problem? Yes? Several bundles i've bought from ya are simply gone Yes.

 

[Ace]

My bundles are missing too, except for one I purchased last week.

 

[Pau]

Well. I guess i can write here or should i create support ticket for same problem? Yes? Several bundles i've bought from ya are simply gone Yes.

Hi,

We apologize for the inconvenience, please check again now and let us know.

Thank you.

 

[Pau]

My bundles are missing too, except for one I purchased last week.

Hi,

We apologize for the inconvenience, please check again now and let us know.

Thank you.

 

[Ace]

Hi,

We apologize for the inconvenience, please check again now and let us know.

Thank you.

The issue is fixed. Thank you!

 

[Jeanpierre Asdiguian]

Hello!

I wish to report the same issue as the others had. Nothing showing up in my library since... ever . If it is possible, would you please fix this issue? Thank you