''Error 500'' is not making me redeem my code

[Deewa]

I bought a game last night and I can't take the steam key.
I've linked my steam to my indiegala acc, I've linked my ubisof acc aswell and I'm in the indiegala steam group so I don't know what more to do

 

[YUS3R]

Same. I bought "Hell Let Loose" last Thursday night and the dreaded Error [500] does not let me see the key. I've contacted support and shortly after received reply to just try again and let them know. It didn't work of course, i've emailed back but i guess they were already off work for the weekend.
Just gonna wait, i'm sure it'll be ok.

So just email support with your order number, explain the problem and wait for them to get back to you.

 

[Pau]

I bought a game last night and I can't take the steam key.
I've linked my steam to my indiegala acc, I've linked my ubisof acc aswell and I'm in the indiegala steam group so I don't know what more to do

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[LightYesteryearGestures]

Same thing happening to me, also Hell Let Loose. Sent an email an hour ago

 

[Pau]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[Butcher Wing]

Hi

I am encountering the same error 500 when redeeming keys purchased yesterday. I sent an email to support@indiegala.com over 24 hours ago and yet to receive a response.

Please can this be looked into/respond to my email.

Thank you.

 

[Butcher Wing]

I raised a separate live support request which was dealt with very promptly by Paula and I have now successfully redeemed my keys.

Thank you for all your help.

 

[xXBlackStar1]

I also have the same problem with Bloosdstained: Ritual of the Night. Error 500 when trying to redeem the key. Sent a message to support, but still nothing

 

[GrayPotentReveal]

Same error here, different game.

This is the first time I'm having a problem with redeeming a purchase on this store.

Live Support is only available on week days so with hindsight making a purchase on the weekend may not have been the best idea.

 

[BigMike97]

Im getting the Error 500 as well, first time customer as well and it doesnt work.

 

[PurpleMysticalImprovise]

Hi, I'm having the same error too, this is the first time I'm using the website.

 

[BlackWisdomScroll]

Same here. I can't redeem my game code and I'm also new to the website.

 

[Friedmayonnaise]

Getting the same issue here for multiple products bought about 30 minutes ago. Bit disappointing to be honest.

 

[MentalSoul]

First time customer here. Purchased Hell Let Loose and am getting "Error [500]" as well...

 

[GoldenProwlHerbs]

I am currently receiving the same issue regarding the Error 500. Would like some assistance.

 

[Freaky]

Same.

Using Inspector shows it's in fact not a HTTP 500 "Internal Server Error" - the underlying request for a serial number is succeeding, but the payload is returning with "no serial available yet".

There's something ironic about the error code in a raw JSON response being clearer than the formatted error message presented to the user

 

[Freaky]

Presumably this:

Quick Status Update: We seem to have encountered some technical issues with some of the store titles which usually arrive via external services. We want to apologize for any potential delays in delivering the games. Everything should be resolved soon. Thank you for your patience.

 

[Scottbusta]

I'm having the same issues with 11 games I just bought

 

[BlueMythicalPrey]

Same here.

 

[BigMike97]

They say "soon" which would normally mean a few hours, one day later and it still doesnt work.