''Error 500'' is not making me redeem my code

[[DoD] Gard]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you

Hi,

This is still not working. I'm starting to lose my patience. I have sent an email to support 4 days ago and have received no word, the key is still not generating and I'm seeing a lot of issues with the purchase of specifically Dragonball FighterZ in this thread, and even when I get ignored by your support team, you are still advertising the selling of DBFZ in another email. Can we have an actual update please?

 

[ImpostoR]

I am having the same problem with the DBZ key, error 500, can you please refund or fix

This issue has been fixed by one of indiegala staff - Steven Cojo

 

[DarkScareCliffs]

Having this same issue. Just bought Dark Souls Remastered and Dark Souls 3, and neither of them are producing the code I paid for. I keep getting Error [500] and even switching browsers is not working.

EDIT:
Tried an hour later, just in case it was some minor processing error, still getting the same message. The money is out of my account, and I have yet to receive the products I paid for.

EDIT2:
My profile has been locked.

EDIT3:
Managed to unlock profile, still having the same issue as before. Waiting to hear back from support to see if this can be fixed or refunded.

 

[BlueDragonQueen]

Hi,

The Error 500 still persists. Would appreciate an update.

Thanks.

 

[Pau]

Hi,

This is still not working. I'm starting to lose my patience. I have sent an email to support 4 days ago and have received no word, the key is still not generating and I'm seeing a lot of issues with the purchase of specifically Dragonball FighterZ in this thread, and even when I get ignored by your support team, you are still advertising the selling of DBFZ in another email. Can we have an actual update please?

Hi,

We apologize for the inconvenience, we have checked and we have not received any email from you, we have contacted the publisher to fix this, as soon as he reply we will let you know.

Thank you

 

[Pau]

Hi,

The Error 500 still persists. Would appreciate an update.

Thanks.

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[BlueDragonQueen]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

Hi Paula,

Appreciate the help. The game can be redeemed now.

Many thanks.

 

[Pau]

Having this same issue. Just bought Dark Souls Remastered and Dark Souls 3, and neither of them are producing the code I paid for. I keep getting Error [500] and even switching browsers is not working.

EDIT:
Tried an hour later, just in case it was some minor processing error, still getting the same message. The money is out of my account, and I have yet to receive the products I paid for.

EDIT2:
My profile has been locked.

EDIT3:
Managed to unlock profile, still having the same issue as before. Waiting to hear back from support to see if this can be fixed or refunded.

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[DarkScareCliffs]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

Yep, finally works

 

[lololiam]

Hi,

Same thing happening for me (for Dragonball FighterZ).

I sent an email to support and received a reply basically saying try again, however I am still getting a 500 error and haven't received any updates since.

 

[Pau]

Hi,

Please try again now and let us know.

Thank you

 

[CrimsonKettleWitch]

Hi,

I am also having trouble redeeming a game I kept getting 500 error code and I've already sent 3 emails to support still no response.

 

[Dollarydoo]

hey there,

I just bought MGSV collection for use in AUS and I am having this issue.

Thanks

 

[[DoD] Gard]

Hi,

We apologize for the inconvenience, we have checked and we have not received any email from you, we have contacted the publisher to fix this, as soon as he reply we will let you know.

Thank you

Hi,

Is there any update on this issue? I and many others have been waiting for weeks for our keys, its becoming a bit of a joke at this point.

 

[CrimsonKettleWitch]

Still no response from the support team honestly I am really starting to lose my patience I just checked Paula profile he was online 47 minutes ago
so clearly he is ignoring us.

EDIT:
to think I was just going to buy MGSV too makes me glad I did not go that route

 

[Pau]

Hi,

I am also having trouble redeeming a game I kept getting 500 error code and I've already sent 3 emails to support still no response.

EDIT: forgot to add a screenshot.

View attachment 816

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[Pau]

hey there,

I just bought MGSV collection for use in AUS and I am having this issue.

Thanks

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

 

[Pau]

Hi,

Is there any update on this issue? I and many others have been waiting for weeks for our keys, its becoming a bit of a joke at this point.

Hi,

We are very sorry for the delay and the inconvenience, now you should be able to reveal the key.

Let us know if you have other issues.

Thank you

 

[CrimsonKettleWitch]

Hi,


We apologize for the inconvenience, please try again now and let us know.


Thank you.

After too many tries and too much frustration finally it worked really very bad and awful first impression I got from dealing with this website.

 

[[DoD] Gard]

Hi,

We are very sorry for the delay and the inconvenience, now you should be able to reveal the key.

Let us know if you have other issues.

Thank you

Hi,

This is to confirm that they key has finally come through. Thank you for fixing this problem, and for responding on the forums for updates.