''Error 500'' is not making me redeem my code

[Fatinvand]

We apologize for the inconvenience, please try again now and let us know.

Yes, it's working now. Thanks.

 

[LightForgerySpell]

I have sent an email as well, and am noting the same Error 500 message here. I will also try again later today, and note here if it works.

Update, after an hour waiting it has worked.

 

[BeachedWalrusau]

Good luck with the email, they generally ignore you until you come on here. They gave me gala credits and removed the broken key from my account but i still can't buy the game i was after. It now says that it is Unavailable.

 

[DarkReignEnchanting]

Order #5802088973598720

Error 500. Please help!

 

[ZeeshanParvez]

I have the same issue. I purchased Metal Gear and I am getting a 500 error. I can redeem the key for the free game giveaway but not for the game I bought.

 

[ZeeshanParvez]

Good luck with the email, they generally ignore you until you come on here. They gave me gala credits and removed the broken key from my account but i still can't buy the game i was after. It now says that it is Unavailable.

Did they refund your money?

 

[ZeeshanParvez]

It has been four hours. Still have not been able to redeem my key.

 

[ZeeshanParvez]

It has been over 24 hours. I am getting really worried....

 

[RiciRickMOD]

It has been over 24 hours. I am getting really worried....

Please don't worry. Support is looking into cases as usual. Yesterday was sunday and a bit of delay can be experienced because of it.
Thank you.

 

[ZeeshanParvez]

Please don't worry. Support is looking into cases as usual. Yesterday was sunday and a bit of delay can be experienced because of it.
Thank you.

Thanks for the reply!

 

[ZeeshanParvez]

It works! Wohoo. Thank you so much!

 

[DarkReignEnchanting]

It's been a week they haven't replied to my email. What's taking them so long?

 

[CrimsonSuperstitionOracle]

Wish I knew about this before I purchased Hell Let Loose. My mates today all bought it and started downloading it and I thought it'd be clever to get it on here because of the discount and instead I'm left here reading comment after comment about waiting minimum 24 hours for a code let alone a response to a customer support email.

What gives?

Order #5352571606269952

 

[GoldenAtmosphereTremors]

I emailed already but my purchase #6195777923317760 doesn't work as well because I keep on getting error 500. Uhhh

 

[Szugard]

I also have that issue with my order #4684664731729920 error 500 everytime when i try to redeem my key

 

[MoonQueen3]

I'm having the same issue right now.

 

[Vampire Gamer]

I no longer know what to do to get the same problem fixed. I've written to you several times and I have posted it on the forum as many.
Please, let me activate my purchase before the sale passes, damn it!

 

[SVCatMan]

Same problem here. order #5461140594884608

 

[GrayGnomeSoothsayer]

Have this issue as well [error 500]. My order number is: #4847458487762944 . Have also emailed support but no reply yet.

 

[Support Indiegala]

Same problem here. order #5461140594884608

Hi,
we just replied on your mail, the issue should be solved.

Thank you