''Error 500'' is not making me redeem my code

[Support Indiegala]

Have this issue as well [error 500]. My order number is: #4847458487762944 . Have also emailed support but no reply yet.

Hi,

we just replied on your mail, the issue should be solved.

Thank you

 

[Support Indiegala]

I no longer know what to do to get the same problem fixed. I've written to you several times and I have posted it on the forum as many.
Please, let me activate my purchase before the sale passes, damn it!

Hi,

Please try again now to redeem it.

Thank you

 

[Support Indiegala]

I'm having the same issue right now.

Hi,

Please try again now to redeem it and let us know if it works.

Thank you

 

[Support Indiegala]

I also have that issue with my order #4684664731729920 error 500 everytime when i try to redeem my key

Hi,

We already replied on your email, please check.

Thanks

 

[PurpleEventClassic]

Hello, are you able to fix the error 500 message on my account, order number #6211450510639104 I have emailed support but I just really want to start playing! Thank you

 

[Support Indiegala]

I emailed already but my purchase #6195777923317760 doesn't work as well because I keep on getting error 500. Uhhh

Hi,

Unfortunately we didn't receive your email if you wrote us from this email address. Anyway, please try again now to redeem the key.

Thanks

 

[Support Indiegala]

Hello, are you able to fix the error 500 message on my account, order number #6211450510639104 I have emailed support but I just really want to start playing! Thank you

Hi,

Please try again now.

Thank you

 

[Support Indiegala]

Wish I knew about this before I purchased Hell Let Loose. My mates today all bought it and started downloading it and I thought it'd be clever to get it on here because of the discount and instead I'm left here reading comment after comment about waiting minimum 24 hours for a code let alone a response to a customer support email.

What gives?

Order #5352571606269952

Hi,

Please try again now.

Thank you

 

[Support Indiegala]

Good luck with the email, they generally ignore you until you come on here. They gave me gala credits and removed the broken key from my account but i still can't buy the game i was after. It now says that it is Unavailable.

Hi,

We don't ignore our customers and reply on emails as soon as possible. We are a small company and don't have a big staff team.

Thanks

 

[MoonQueen3]

Hi,

Please try again now to redeem it and let us know if it works.

Thank you

Yes, it works. Thank you.

 

[johnbeeler]

I'm getting the same error for order 5865164477431808.

 

[Support Indiegala]

I'm getting the same error for order 5865164477431808.

Hi,

We already replied on your mail.

Thank you

 

[johnbeeler]

We already replied on your mail.

Your response was "It seems the publisher has out of stock the keys for this game, we don't have the keys for 505 games, 2K, Bandai and other publishers in the system, they arrive directly from the publisher with every purchase. The keys should back in stock shortly, we will let you know."

When is shortly?

 

[YellowQueenSpell]

same problem here

Indiegala purchase #5441554612879360​

 

[Pau]

same problem here

Indiegala purchase #5441554612879360​

View attachment 1242

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

 

[PurpleFairyImp]

I am having the same problem. What's going on?

 

[LuckyStrike1305]

Same here.. error 500.. what is this??

 

[GreenOracleBlindfold]

I have the same issue:

Sent an email to support, no reply.

Your order number: Your transaction ID:​

#5784985264586752 pi_1IB0QPAm2yhzhE7KG2A8TsyD​

 

[Pau]

Hi,

We apologize for the inconvenience, now you all should be able to reveal the keys.

We added $1 of GalaCredits to your profiles that you can use on our site to apologize for the inconvenience.

Thank you

 

[AquaQuashScroll]

same