TTRM
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Have encountered similar issues myself; got a call that the internet wasn't working. Went over there (2 towns away) and plugged in their router.Yep a lot of fun terms there.
A fun experience from my time as an admin. Get a call that a PC doesn't turn on. So start asking the common questions, is it plugged in, ect. Still isn't working, so I head over to see what's wrong. So yeah, the PC is plugged into the extender cord, but the extender cord isn't plugged in. And this happened more then once.
(A sowing group had unplugged it the evening before to make room for their sowing machines...)