Official LiveQuiz feedback thread

cheerie132

Well-known member
Messages
971
Points
93
I made and handed in screenshots multiple times... Never got any compensation or points later... Not even an answer...
Really? I always get my galacredits when I write to support (but never points). That seems strange. Don't forget to also send a screenshot of all the other questions being correct (I mean just the green ticks), support told me this is necessary
 

Twigalucie

Active member
Messages
95
Points
33
Really? I always get my galacredits when I write to support (but never points). That seems strange. Don't forget to also send a screenshot of all the other questions being correct (I mean just the green ticks), support told me this is necessary

Oh, didn't know that. They never told me. I'll try next time, sadly this time I don't have a screenshot from the end, since it was the first Question. But thanks for the tip.
 

brokeparty

Member
Messages
22
Points
13
Screenshot (454)_LI.jpgScreenshot (453).png1605229926434.png


So I got hit by the usual bug (again!) where the right answer got marked wrong, but this time it didn't count it anyway (notice the 540 pts at the end).
And I was doing so well too...
Hopefully they can help me.
 

Jer7cho

Well-known member
Messages
2,249
Points
113
I don't think that Indiegala understand how much of a big problem is not being able to reach customer support, what if I want to purchase a game with my credit card, and something goes wrong ? I don't even care anymore about the quiz or the credits , I just wanna know why my emails a month ago and now went unaswered , try every other gaming site , you will get an automated response immediately , I am so disappointed.
EDIT:third email finally had response , will see if the problem gets resolved.
 
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Jer7cho

Well-known member
Messages
2,249
Points
113
Did you get your reward yet? I wrote to support and got the automated response immediately after the quiz and still haven't received anything.
No nothing, had to send three emails, third one received response , also contacted Paula on site personally , she saw my screenshots but no response from her either.I will let you know if my issue is resolved, if its not resolved in monday , I think we can kiss our galacredits goodbye.
 
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Jer7cho

Well-known member
Messages
2,249
Points
113
The fact it was August in all birthdays saved my ass , because I missread the first hint ( I thought it was astronaut) so I had miss Sally Kristen Ride in my notes :LOL: luckily I noticed that everyone was born in August except for her, then Maria Mitchell came to the rescue:)
 

naokitoiko

Active member
Messages
57
Points
33
Today I had the same issue with the first question, again. I chose the correct answer (August 1, 1818), it showed an X as if I had chosen the wrong answer (plus it showed 3 red answers and a green one, I think this usually doesn't happen if you make a mistake) but at least this time I did get the reward at the end.

On Thursday I had this issue with the first 2 questions, plus the third one didn't even show up. No reward.
 
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