Please DO NOT open threads for customer support here.

paula · Mar 30, 2022

blueincognitorealm said:
not any answer to my email for 1 week now, what do i do ?

Hi,

We are sorry but we have not received any email from you, please let us know how can we help you.

Thank you

uppercat · Apr 19, 2022

Bought Horizon: Zero Dawn and Days Gone on the 15th and haven’t been able to redeem the keys.

paula · Apr 19, 2022

uppercat said:
Bought Horizon: Zero Dawn and Days Gone on the 15th and haven’t been able to redeem the keys.

Hi,

We apologize for the inconvenience, we refunded your transaction.

Thank you

mert24214 · Jun 2, 2022

I sent a message through e-mail but could not get a response as far as ı am aware. (The message file is in the attachments)
The problems that I wrote about were not fixed, and I still can not create giveaways again for deleted ones.
I would appreciate it if you could help me. Thank you.

Note: Please point out if you did not understand something ı wrote as English is not my main language.

goldenmagicaldisaster · Jun 25, 2022

Hello, please check my Order #5594941346938880 (Fallout 4 GOTY), I keep get error "Sorry, unfortunately something unexpected happened ...". I wrote e-mail to support too.

Please fix this, thanks,
Sisinka.

yellowoverwhelmhowls · Jun 28, 2022

Hello, bought a game and I can't reedem it because of error "Sorry, unfortunately something unexpected happened ..." just fix this.

Thanks.

paula · Jun 29, 2022

goldenmagicaldisaster said:
Hello, please check my Order #5594941346938880 (Fallout 4 GOTY), I keep get error "Sorry, unfortunately something unexpected happened ...". I wrote e-mail to support too.

Please fix this, thanks,
Sisinka.

Hi,

We apologize for the inconvenience, we had some technical issues and we had to refund your transaction.

Thank you

paula · Jun 29, 2022

yellowoverwhelmhowls said:
Hello, bought a game and I can't reedem it because of error "Sorry, unfortunately something unexpected happened ..." just fix this.

Thanks.

Hi,

We apologize for the inconvenience, we had some technical issues and we had to refund your transaction.

Thank you

silvervitalwrinkled · Jul 4, 2022

Hi, I sent a query to you about revoked Steam games a week ago but still no reply.
I just sent again a few minutes back.
Can you please check? Thanks.

paula · Jul 4, 2022

silvervitalwrinkled said:
Hi, I sent a query to you about revoked Steam games a week ago but still no reply.
I just sent again a few minutes back.
Can you please check? Thanks.

Hi,

We replied to your email but it seems that you have not received it.

Please check also under Spam and let us know if you have received it.

Thank you

lightheroicfolklore · Jul 6, 2022

Hello, please check my Order #6412542461476864 (MHR sunbreak), I keep get error "Sorry, unfortunately something unexpected happened ...". I wrote e-mail to support too.
request number: 77729

thanks.

paula · Jul 9, 2022

lightheroicfolklore said:
Hello, please check my Order #6412542461476864 (MHR sunbreak), I keep get error "Sorry, unfortunately something unexpected happened ...". I wrote e-mail to support too.
request number: 77729

thanks.

Hi,

We apologize for the inconvenience, we replied to your email.

Thank you

orangekidnapwand · Dec 9, 2022

"Do not open support threads here"

Makes it kind of hard when you email support describing how you can't log in on any device using username/password or Google authentication or Facebook, get one response that simply says "We apologize for the inconvenience, please try again now and let us know" and then you're absolutely ghosted for the next nine days. I bought a game on black Friday and I haven't even been able to add it to Steam because it wasn't sent to my email and I can't log in. How DO I get actual support?

1931fatahilmazelan · Dec 9, 2022

orangekidnapwand said:
"Do not open support threads here"

Makes it kind of hard when you email support describing how you can't log in on any device using username/password or Google authentication or Facebook, get one response that simply says "We apologize for the inconvenience, please try again now and let us know" and then you're absolutely ghosted for the next nine days. I bought a game on black Friday and I haven't even been able to add it to Steam because it wasn't sent to my email and I can't log in. How DO I get actual support?

try reaching them at discord

paula · Dec 14, 2022

orangekidnapwand said:
"Do not open support threads here"

Makes it kind of hard when you email support describing how you can't log in on any device using username/password or Google authentication or Facebook, get one response that simply says "We apologize for the inconvenience, please try again now and let us know" and then you're absolutely ghosted for the next nine days. I bought a game on black Friday and I haven't even been able to add it to Steam because it wasn't sent to my email and I can't log in. How DO I get actual support?

Hi,

We apologize for the inconvenience, please try again to make the login with Google and let us know if it works.

Thank you

orangekidnapwand · Dec 15, 2022

paula said:
Hi,

We apologize for the inconvenience, please try again to make the login with Google and let us know if it works.

Thank you

Nothing's changed. Let's go over the timeline:

11/25/2022: I paid for an "instant delivery" digital product. Login is not working.
11/26/2022: I email support, asking for help
11/28/2022: I'm told "try again." No attempts to troubleshoot, no advice to do anything else, no "we found there problem, here's what we did" just "hey, you know that thing you keep trying over and over without any change? Try that again."
11/28/2022: I try again. Nothing has changed, and I respond to my ticket with that.
11/29/2022-12/8/2022: 9 days go by. No response on my support ticket. I make a post here.
12/9/2022-12/13/2022: No response anywhere.
12/14/2022: Once again, after three weeks of trying the same thing every day, over and over, your idea is..."hey, try it again." Is that the only things you guys ever suggest?

I'm going to say the same thing here that I just sent to my support ticket: refund my money. This is completely insane. I'm never buying from this store again.

silvertragicquail.1 · Nov 17, 2023

I just purchased a game and the steam key review keeps saying "Sorry, unfortunately something unexpected happened. Please retry later." I sent a email in for help and posted on Discord. No reply. Not a great first experience with this site. Please help.

tjrr · Jan 11, 2024

I keep seeing this message, what's this?

''Important message
Our systems detected a suspicious behavior. You cannot make more purchases please contact support if you think this is an error.''

I also tried to send you an e-mail via my e-mail address that's registered on the site but that wasn't possible to do so, either.

Thanks in advance.

paula · Jan 12, 2024

tjrr said:
I keep seeing this message, what's this?

''Important message
Our systems detected a suspicious behavior. You cannot make more purchases please contact support if you think this is an error.''

I also tried to send you an e-mail via my e-mail address that's registered on the site but that wasn't possible to do so, either.

Thanks in advance.

Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

tjrr · Jan 12, 2024

paula said:
Hi,

We apologize for the inconvenience, please try again now and let us know.

Thank you.

The problem seems to be solved now. Thank you for your caring.

Please DO NOT open threads for customer support here.

Administrator

New member

Administrator

Member

Attachments

New member

New member

Administrator

Administrator

New member

Administrator

New member

Administrator

New member

Well-known member

Administrator

New member

New member

New member

Administrator

New member